Everyone seems to have a different definition of what “communication” is, and what it means. What is certain is that effective communication is most often given as the single most important factor in organisational success; whilst ineffective communication seems to get most of the blame when things go wrong. The MLR Communication Skills programmes focus on generic skills for raising the level of mutual understanding between ourselves and others. Participants who attend our Communication Skills events will bring back to their organisations the ability to understand and be understood with clarity, to assert themselves without selfishness or aggression, to empathise without submitting, to negotiate constructive agreement and consensus. How would it be if everyone at work developed and applied those skills?