Customer Service

The immediate customer-facing role is crucial to the success of any organisation. Those – often brief – contacts between your clients and your front line staff are sometimes called “Moments of Truth” because it is during those short but critical exchanges that customers so often decide to do business with you – or not. It follows that the greatest success will be reaped by organisations whose front line team members recognise the critical importance of their role, and know how to skilfully make the most of every opportunity, every contact, and every “Moment of Truth”.

Customer Service Programmes:

Customer Service for the Front Line – 1 day

Sales and Service on the Telephone – 1 day